Conversation Essentials

Learn how to create, find, and manage your conversations better with these tips and tricks.

 

Starting a New Conversation

 

A. Add user - Send a direct message to one person or create a group conversation by adding more people.

B. Send a message - Start a conversation by sending a message.

 

 

Editing Basic Conversation Details

You can customize the avatar, name, and description for a group or record conversation.

 

A. Edit - Click anywhere in the conversation header to the left of the icons.

B. Avatar - Upload an image to stand out from the crowd.

C. Name - Give your conversation a unique name.

D. Description - Add a short description for the conversation.

 

 

Working in Conversations

 

A. Mention a user - Get someone’s attention in a group chat by mentioning them. Enter the @ character and select a user from the list that appears.

 

B. View a user's profile - View a user's profile details quickly by clicking a mentioned name. The profile includes basic information and a link to send a direct message.

C. Attach a file - Attach a file the old-fashioned way.

  

D. Drag and drop to attach - Drag and drop a file directly in your conversation.

 

Viewing Link Previews

 

A. Record previews - Provide contextual data about internal records referenced in Connect.

B. Link previews - Provide contextual data about external links referenced in Connect.

 

 

Additional Conversation Tools

 

A. Info - Open the information panel to view record details (for record conversations), referenced URLs, and related records displayed in chronological order.

 

B. Members - Manage conversation members. Add new members, remove members, and view member profiles.

C. Attachments - View all the attachments referenced in the conversation and add attachments.

D. Notification preferences - Set your notification preferences for the conversation.

标签：Chats,referenced,ServiceNow,conversation,Conversation,user,message,your
来源： https://blog.csdn.net/lnvjp/article/details/117707814